1. Who We Are
Clipp ("we", "us", "our") is an Australian business that operates a subscription-based coupon code discovery service at clipp.com.au. We are committed to protecting your personal information and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
For privacy enquiries, contact us at hello@clipp.com.au.
2. Information We Collect
We collect only what we need to provide the service:
- Account information: Your email address, collected when you subscribe.
- Payment information: Billing is handled entirely by Paddle (our merchant of record). We do not receive or store your full payment card details — only a subscription status and Paddle customer identifier.
- Usage data: Pages visited, features used, and general interaction data to improve the product. This may include browser type, device type, and approximate location (country/state level from IP address).
- Communications: If you contact us by email, we retain that correspondence to respond and improve our support.
3. How We Use Your Information
We use your personal information to:
- Provide, operate, and improve the Clipp service.
- Process and manage your subscription (via Paddle).
- Send you transactional emails (receipts, subscription updates, product announcements).
- Respond to support enquiries.
- Comply with legal obligations.
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
4. Cookies and Tracking
Our website uses cookies and similar technologies to:
- Remember your session and preferences.
- Analyse site usage via aggregated, anonymised analytics.
You can control cookies through your browser settings. Disabling cookies may affect some features of the site.
5. Third-Party Services
We share information with trusted third parties only as necessary to operate the service:
- Paddle — payment processing and subscription management (merchant of record). Paddle has its own privacy policy.
- Hosting and infrastructure providers — servers and databases used to run Clipp (located in Australia or equivalent jurisdictions with adequate data protection).
- Email service providers — for transactional email delivery.
6. Data Storage and Security
Your personal information is stored on secure servers. We implement reasonable technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as your subscription is active and for a reasonable period thereafter (typically 3 years) for legal and business purposes. Payment records may be retained for 7 years as required by Australian tax law. You may request deletion earlier — see section 8.
8. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you.
- Correct inaccurate or out-of-date information.
- Request deletion of your personal information (subject to legal retention obligations).
- Opt out of marketing communications at any time via the unsubscribe link in any email.
To exercise these rights, contact us at hello@clipp.com.au. We will respond within 30 days.
9. Complaints
If you believe we have handled your personal information in a way that breaches the Australian Privacy Principles, you may lodge a complaint with us at hello@clipp.com.au. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify subscribers of material changes by email. The current version is always available at this URL.