The short version
- ✓ 7-day money-back guarantee — no questions asked, for new subscribers.
- ✓ Cancel anytime via your Paddle receipt email. No hoops.
- ✓ After 7 days, fees are non-refundable except where required by Australian Consumer Law.
1. 7-Day Money-Back Guarantee
If you are a new subscriber and are not satisfied with Clipp for any reason, you may request a full refund within 7 days of your initial subscription payment. No questions asked.
To request a refund under this guarantee, email us at hello@clipp.com.au within 7 days of your first payment with the subject line "Refund Request" and your registered email address. We will process your refund within 5 business days.
2. Cancellations
You may cancel your Clipp subscription at any time. There are no lock-in contracts or cancellation fees.
To cancel:
- Click the subscription management link in any receipt email you received from Paddle, or
- Email us at hello@clipp.com.au and we'll cancel it for you.
After cancelling, you retain access to Clipp until the end of your current paid billing period. Your subscription will not renew after that date.
3. Refunds After the 7-Day Period
After the initial 7-day guarantee period, subscription fees are non-refundable for the current billing cycle. This includes partial months — we do not prorate refunds for unused time within a billing period.
Exceptions may apply where required by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)), including where the service has a major failure. If you believe you are entitled to a remedy under Australian Consumer Law, please contact us and we will assess your request on its merits.
4. Renewal Charges
Your subscription renews automatically on a monthly basis. We send a reminder email before each renewal. If you do not wish to renew, please cancel before the renewal date. Renewal charges that have already been processed are non-refundable except within the 7-day guarantee window (for your very first charge only).
5. Payment Processing
All payments are processed by Paddle, our merchant of record. Refunds approved by Clipp are issued back to your original payment method via Paddle. Processing times depend on your bank or card issuer but typically take 5–10 business days to appear on your statement.
6. Contact Us
For any refund or cancellation requests, or if you have questions about this policy, please contact us:
- Email: hello@clipp.com.au
- We aim to respond to all enquiries within 1 business day (AEST).